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Privacy Notice

1. GENERAL
This privacy policy sets out the policies and practices of Formatti Limited (Formatti) in the collection, use, sharing and protection of customers’ personal information. Formatti may update or change this policy and these changes will be posted in Formatti's website.

2. COLLECTION OF CUSTOMER'S PERSONAL INFORMATION
a) For the purpose of carrying on Formatti’s business including sale, provision, registration and promotion of Formatti’s products and services, Formatti will collect your personal information when you:
(I) purchase any product from Formatti in a retail Store, by phone, online, or through salespersons properly authorized by Formatti Limited ;
(ii) entered into a sales or rental contract with Formatti Limited for any product provided by Formatti Limited ;
(iii) accept any design services provided by Formatti Limited ;
(iv) entered into franchise or wholesale agreement with Formatti Limited
(v) enquire information about a product or service from Formatti Limited;
(vi) contact Formatti Limited with an enquiry or complaint;
(vii) enter any promotions, competitions, prize draws arranged by Formatti Limited;
(viii) take part in market research arranged by or on behalf of Formatti Limited ; or
(ix) visit or browse Formatti Limited’s websites.
b) Formatti Limited may also collect information about you from other organizations including general business directories and credit information or reference bureau necessary to establish and support the payment of any services being requested by you.
c) Formatti Limited may also collect information indirectly from you when you visit or browse Formatti Limited ’s websites;

3. TYPES OF PERSONAL DATA COLLECTED
a) For the purpose of carrying on Formatti Limited ’s business including sale and provision of Formatti Limited ’s products and/or services (including relevant on-line services where applicable), the information that Formatti Limited collects include but is not limited to the following:
(i) your name;
(ii) your delivery/service address, correspondence address and/or billing address;
(iii) payment details including credit card information, bank account and other banking information;
(iv) contact details, including contact name and fixed and mobile telephone number and email address;
(v) your preferences for particular products, services or your hobbies and leisure activities;
(vi) a note or recording of a call that you made to Formatti Limited ’s stores or hotlines;
(vii) an email or letter you send to Formatti Limited ; and other records of any contact you have with Formatti Limited ;
(viii) your account information, including but not limited to dates of payment.
b) In support of the provision of products and/or services by Formatti Limited , information may be automatically collected by Formatti Limited on how you use Formatti Limited ’s products and services, including but not limited to your searching, browsing history in Formatti Limited's website.
c) when you enter Formatti Limited ’s website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Formatti Limited has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with Formatti Limited . These cookies do not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We may use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this website. In any event, if Personal Data is necessary to be transferred to these suppliers, Formatti Limited will sign a non-disclosure agreement with them in order to prevent any unauthorized disclosure of the Personal Data.

4.USE OF CUSTOMERS' PERSONAL INFORMATION
Formatti Limited may use and analyze your information for the following purposes including but not limited to:
(i) Formatti Limited ’s daily operation on provision of products and services to customers;
(ii) Conducting credit checks when required;
(iii) Designing services or products for customers' use;
(iv) Processing your order and providing the products and services that you have bought from Formatti Limited and keeping you updated with the progress of your order;
(v) Assisting you with any products or services enquiries, including investigating and resolving service affecting issues and dealing with any billing queries you may have;
(vi) Billing you for selling/leasing Formatti Limited ’s products or services;
(vii) analyzing your past sales history and correspondences so that Formatti Limited can further improve its products and services and/or better tailor the type of products and services presented to customers;
(viii) Carrying out research and statistical analysis and monitoring customer use of Formatti Limited 's products and services on an anonymous or depersonalized basis;
(ix) Assisting Formatti Limited in fraud and crime prevention;
(x) Debt tracing, debt recovery and credit management; and
(xi) Contact you if necessary.

5. RETENTION OF PERSONAL DATA
Formatti Limited will destroy any personal data it may hold in accordance with its internal policy. Personal data will only be retained for as long as Formatti Limited needs it unless the personal data is also retained to satisfy any applicable statutory or contractual obligations or for the purpose of investigation, detection and prosecution of crime.

6. DISCLOSURE AND SHARING OF PERSONAL DATA
All personal data held by Formatti Limited will be kept confidential but Formatti Limited may disclose information about you to the following parties:
(i) Companies in the Formatti Limited Group;
(ii) Contractors, agents or suppliers who are involved in delivering the products and services you have ordered or used;
(iii) Any banking or financial institutions, charge or credit card issuing companies;
(iv) credit information or reference bureaux;
(v) debt-collection agencies or other debt-recovery organizations;
(vi) professional advisers (which shall include lawyers and auditors);
(vii) any agent, contractor or third party service provider who provides administrative, payment or other services to Formatti Limited in connection with the operation of its business;
(viii) law-enforcement or government bodies, regulatory bodies, courts or as required by law;
(ix) any person to whom Formatti Limited is under an obligation to make disclosure under the requirements of any law binding on or under and for the purposes of any guidelines issued by regulatory or other authorities with which Formatti Limited is expected to comply; and
(x) third party reward, loyalty and privileges program providers;

7. DIRECT MARKETING
Formatti Limited may use your Personal Data to keeping you updated of Formatti Limited ’s latest offers or promotions or to conduct direct marketing of the following products and services (in respect of which Formatti Limited may or may not be remunerated):-
1. all products or services offered by Formatti Limited ;
2. reward, loyalty or privileges programs and related products and services; and
Formatti Limited will not so use your Personal Data unless Formatti Limited has received your consent to the said intended use. You may choose not to receive these promotional materials by informing Formatti Limited through the below contact details in Clause 11, and Formatti Limited will cease to do so, without charge.

8. PROVISION OF DATA FOR DIRECT MARKETING
Formatti Limited may provide the Personal Data collected to its external service providers (including but not limited to mailing houses, data processing companies and information technology companies) that Formatti Limited engages for the purposes set out in paragraph 4 and/or for direct marketing purposes set out in Paragraph 7.
We will not so provide your Personal Data for the direct marketing purposes unless Formatti Limited have received your written consent to the aforesaid intended provision. Formatti Limited will also sign a non-disclosure agreement with such external service providers in order to prevent any unauthorized disclosure of the Personal Data.

9. SECURITY OF PERSONAL DATA
Formatti Limited has adequate measures to protect your personal information from unauthorized access, accidental loss or destruction.
(b) If Formatti Limited has a contract with another third party organization to provide a service on its behalf, Formatti Limited will ensure they have appropriate security measures and only process your information as Formatti Limited has authorized. Those organizations will not be entitled to use your personal information for their own purposes. Formatti Limited will take reasonable steps to check these organizations to make sure that they are meeting the security requirements set by Formatti Limited.

10. TRANSFER OF PERSONAL DATA OUTSIDE OF HONG KONG
At times it may be necessary and/or prudent for Formatti Limited to transfer certain personal data to other group companies or service providers outside of the Hong Kong Special Administrative Region (“Hong Kong”). This may happen if Formatti Limited’s suppliers and service providers are based outside of Hong Kong. Formatti Limited will take steps to ensure that your personal information is used by such third parties in accordance with this policy.

11. YOUR PRIVACY RIGHTS
(A) In accordance with the terms of the Personal Data (Privacy) Ordinance (“the Ordinance”) and subject to exemptions specified in the Ordinance, any customer:
(I) has the right to check whether Formatti Limited holds personal data about him or her and has a right to receive copies of such data;
(II) has the right to require Formatti Limited to correct any personal data relating to him or her which is inaccurate; and
(III) has the right to ascertain Formatti Limited's policies and practices in relation to personal data and to be informed of the kind of personal data held by Formatti Limited .
(B) In accordance with the terms of the Ordinance, Formatti Limited has the right to charge a reasonable fee for processing a data access request.
(c) Requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-start receiving direct marketing, may be made either
(I) in writing to: Room 2003 New Tech Plaza 34 Tai Yau Street, San Po Kong ; or
(II) by e-mail to info@L-Light.net or info@aqauponics-fun.com
Please identify yourself with your name, e-mail address and contact number when writing to us.

12. PRIVACY POLICY PUBLISHED @Formatti.net
This Privacy Policy is subject to change from time to time and any changes will be posted on Formatti Limited ’s website Formatti.net If there is any inconsistency or conflict between the version posted on the website and the previous versions, this version shall prevail. For the purpose of this Privacy Policy, Formatti Limited is the holding company and any company which is a fellow subsidiary of Formatti Limited shall include, without limitation.

13. SECURITY
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

14. LINKS TO THIRD PARTY WEB SITES
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.

15. YOUR FEEDBACK
To help us improve our privacy policy and practice, please give us your feedback by email.

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